The Buildmark Cover

New home construction in the UK is governed by some of the highest levels of building regulations and consumer protection.
In 2010 we welcomed the launch of the Consumer Code for Home Builders: a scheme that ensures new home buyers are better informed than ever before on vital aspects of their property such as service levels and build timescales.

What is the Consumer Code?

The Consumer Code came into effect on April 1, 2010, and was developed by a leading group of house builders, construction industry bodies and the Government. The scheme ensures new house buyers:

• Know what service levels to expect from their home builder
• Know the build timescales and other important property and location information
• Know how to access speedy, low-cost dispute-resolution arrangements in the unlikely event that they are dissatisfied.

Your solicitor will give you a copy of the build mark pack when you exchange contracts. Inside you’ll find your copy of the Buildmark booklet which we strongly recommend you take the time to read. The Buildmark cover is valid for 10 years, usually from the date of legal completion.
The Buildmark cover has two main parts:

• For 2 years PJ Livesey Group covers any physical damage or defect to your home caused by faulty workmanship or materials. Please follow our customer services procedure as outlined below to report these issues.
• During years 3 to 10, NHBC or Premiere Guarantee insures you against putting right and physical damage to your home caused by a structural defect. Contact information can be found within our useful links section.